Mr G worked as a lorry driver for a haulage firm and called Health Assured whilst at a motorway service station. He had been involved in a domestic dispute with his partner that morning and was clearly very upset and needed to talk to someone. Health Assured were able to listen to the problem and engage with Mr G to help him work through the issue. Telephone counselling was arranged for Mr G and he was also directed to the On-line Health Portal, which he accessed and reported back to Health Assured it was most useful in supporting him.