Conduent in partnership with Health Assured

Health Assured are now able to offer competitive Employee Assistance Programmes (EAPs) to Conduent’s clients.

Download the latest Health Assured corporate here


Who are Health Assured?

Health Assured helps both employers and employees live healthier lives. We provide a range of dedicated online and telephone services that are available 24 hours a day, 365 days a year via our UK service centres.

Our staff have many years of experience in dealing with employee health and wellbeing, specialising in employee assistance programmes, mental health services and trauma management. At Health Assured, we pride ourselves on providing innovative health and wellbeing solutions. We support you, so that you can support your employees or members.

Health Assured provides wellbeing benefits that minimise absence levels, increase productivity and support an employer’s duty of care to their employees.

Our core values:

Value: To always go the extra mile
Integrity: Honesty and accountability at all times
Excellence: Deliver high quality performance and outcomes in everything we do
Respect: Embrace diversity and ensure inclusiveness

What is an Employee Assistance Programme?

Work is a large part of people’s lives. With increasing working hours as well as technological developments to support remote working, it is vital to ensure that there's a productive, healthy environment that is conducive to a healthy lifestyle.

Employers have a responsibility to minimise workplace risks and improve their employees' health and wellbeing. An Employee Assistance Programme (EAP) is an online and telephone employee benefit designed to help your team deal with personal and professional problems that could be affecting their home life or work life, health and general wellbeing.

Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. Confidential support is available and, dependent on the nature of the issue, counselling or guidance can be provided by fully qualified professionals. We strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes for employees and employers.

How will my business and employees benefit from an EAP?

Employee benefits
Our EAP services are an enhanced employee benefit intended to support employees when dealing with problems that might adversely impact their health, wellbeing or work performance and include short-term counselling and referral services for employees and their immediate family.*
By offering unlimited access to our telephone helplines, your employees are provided with the tools to deal with any personal or professional problems they may be facing as they arise, taking a positive, proactive approach to resolving any concerns.

Business benefits
There are a great many advantages to your business through introducing an EAP; primarily it increases employee wellbeing and, as a result, can reduce both absenteeism and presenteeism. However, the secondary benefits are equally advantageous as an EAP service can increase staff retention whilst improving the organisation's reputation. Fundamentally, the most basic factor to consider is that an EAP service promotes your duty of care to employees, emphasising your commitment to their health, wellbeing and safety.
By providing access to a highly skilled and professional network of counselling professionals, management can concentrate on running your business, knowing your employees are well looked after.

At Health Assured, it is our goal to help you to support your staff. This element of the service is designed to help all managers care for their teams and coach their employees through difficult situations.

*Immediate family is limited to the legal partner and children aged 16-24 in full-time education residing in the same household as the employee receiving the benefit. These restrictions are in place to alleviate any taxable benefit in kind.

Enhanced services at a glance

Our core EAP products include complimentary additional benefits to deliver better support for employees and greater value for you as the employer. With the most comprehensive user benefits available from any EAP in Europe, plus competitive rates and unrivalled customer service, we're the fastest growing EAP in the UK.

Critical Incident Support Management (CISM)
At Health Assured, we understand that following a critical incident in the workplace, managers already have a lot to deal with. Our outright goal is to offer the support you need, in a way that is suitable for your organisation and your employees as soon as possible. Reporting a critical incident and arranging follow-up support is as simple as picking up the phone.
Active Care – Day 1 intervention for stress
The unique Active Care service from Health Assured provides effective intervention on the very first day you receive a ‘fit note’ from your employee for a stress-related absence. Active Care ensures a far higher degree of pro-activity and engagement with the employee during their absence. The service provides the employee with guidance on where to obtain information and advice from relevant support mechanisms available through Health Assured's counselling and support services.

Health Assured online

In addition to the counselling support and advice, we also offer a virtual library of wellbeing information. These informative articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid of an employee’s physical and mental health.

We understand that the information needs to be available in a way that is suitable for you, whenever you require it. From simple lifestyle changes to advice for many of life's most common concerns, the portal offers:

  • Interactive health assessment providing personal tailor-made dietary tips and fitness plans
  • Fitness and lifestyle advice, such as detoxing methods
  • Personal coaching tool

Support in the palm of your hands
Sometimes it can be difficult for employees to balance the pressures of work with the demands of home life. When daily life feels overwhelming, they need help and support to deal with the practical and emotional challenges they’re facing. The free Health Assured app offers access to holistic health and wellbeing support at the tap of a finger anywhere and anytime. 

Supplementary Services (at additional charges)

  • Occupational health services
  • Training workshops
    • Stress management
    • Resilience at work
    • Mindfulness
    • Mental health first aid
    • Nutrition
    • Change management
  • Corporate services
    • Whistleblowing helplines
    • Bereavement and probate helplines
  • Mediation services
  • Wellbeing days

Useful links for setting up a scheme

Upon completion and signature of the appropriate Agreement, we can set up the service by the end of the working day and an electronic welcome pack will be sent within 48 working hours, it includes;

  • Frequently Asked Questions template to be used as an announcement document to employees.
  • PDFs of promotional literature.
  • Clear pathway guidance for manger’s support.

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