About Your Employee Assistance Programme

Balancing everyday life with the pressures of work and home can sometimes be hard for all of us.

Our Employee Assistance Programme (EAP) is completely free and is designed to help you deal with any personal or professional problem. The EAP is provided by Health Assured, an independent external organisation which works to a robust and professional code of conduct.

Dependent on the nature of the issue, counselling or advice can be provided by fully qualified professionals. All calls are treated in the strictest of confidence and in-line with The British Association of Counselling and Psychotherapy (BACP) code of ethics.

Services Available

Health Assured offers cover for you and your partner/spouse and children, aged 16-24 in full-time education, residing at the same address, 24 hours a day, 7 days a week, 365 days a year:

  • Life Support

Unlimited access to counselling for emotional problems and a pathway to a structured series of up to 8 face-to-face or telephone counselling sessions at your convenience.

  • Legal Information

Unlimited access to counselling for emotional problems and a pathway to a structured series of up to 8 face-to-face or telephone counselling sessions at your convenience.

  • Legal Information

For any issues that cause anxiety or distress including debt management, accountancy, lawsuits, consumer disputes, property or neighbour legalities.

  • Bereavement Assistance

Health Assured offers qualified and experienced counsellors who can help with grief and related stress plus a team of legal advisors to help with legal issues.

  • Medical Information

Qualified nurses are on hand to offer advice on a range of medical or health related issues. They can’t diagnose but can offer a sympathetic ear and practical information and advice.

  • Cognitive Behavioural Therapy Online

We recognise the value of self-help tools in dealing with a range of issues, which is why we have a range of Cognitive Behavioural Therapy self-help modules, informative factsheets and invaluable advice videos from leading qualified counsellors.

Also, included in the scheme is access to the Health Assured range of information to help you stay fit and healthy:

  • Wellbeing information
  • Fitness advice
  • Four week self-help programmes
  • Mini health checks.

To find out more information on what services Health Assured can provide, please visit My Wellbeing, or call 0800 030 5182.

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