How does a Virtual GP work

Individuals in the workplace face the challenge of fitting medical appointments around their workplace commitments. With NHS waiting times getting longer and being unpredictable, it’s not uncommon for individuals to have to struggle with a health issue long periods of time and even book time off to attend appointments. This may come during peak operational periods – impacting service delivery.  

This is why we offer organisations access to an industry leading, holistic wellbeing programme for their people. Livi, a market-leading Virtual GP service puts expert medical care right into the hands of your people. But what exactly is a Virtual GP? What does it entail and what kind of medical concerns can it help with?

What is a Virtual GP?

A Virtual GP is a digital healthcare service that allows people to speak with a GMC-registered doctor via a secure video call on a personal device (smartphone or tablet).

Waiting time for non-urgent, consultant-led treatments is around 18 weeks from the day your appointment is booked through the NHS e-Referral Service. For some, this is simply far too long and can cause an individual distress in the workplace.

Rather than waiting days for a local appointment or sitting in waiting room, a Virtual GP provides fast, convenient access to medical advice for any symptoms that do not require a hands-on physical examination. It essentially acts as a digital extension of primary care, which makes them the perfect choice for organisations looking to facilitate faster medical attention to reduce absences and sick leave where possible. It’s also a great option for busy individuals who need to balance their health with their workplace and personal commitments

How does Virtual GP work?

Most Virtual GP platforms work in a similar way. It involves:

• Downloading Virtual GP app and registering on the platform

• Booking an appointment. Some have same-day appointments (depending on demand), or have the option to book a slot in the near future (usually a few days)

• You may be asked to fill out a form and/or box describing your symptoms for the GP to review

• The Consultation: Your GP will call you directly through the app to start the video consultation, where they can provide a diagnosis, medical advice, and any necessary next steps.

Can I use a virtual GP for a hospital referral? 

Yes. If the doctor determines that you need to see a specialist for further treatment or investigation, they can issue a referral letter during your appointment. If you are using the service through your employer (for example, as part of a wider EAP), you will typically receive a private referral letter sent directly to your in-app inbox. You can then download or email this letter to your chosen healthcare provider or insurance company to arrange your specialist care.

What kind of conditions can a Virtual GP help with?

Virtual GPs can support with a vast range of medical concerns that don't require a physical examination. Here are some of the most common conditions they can help with: 

Skin conditions

Support for acne, eczema, psoriasis, and general rashes. You can even upload photos for a more accurate diagnosis

Mental health 

Guidance for anxiety and depression, as well as support for insomnia or sleep-related issues

Infections

Diagnosis and treatment for Urinary Tract Infections (UTIs) (females aged 16+), sinus problems, and eye inflammation

Respiratory & allergies

Advice on managing asthma and finding effective treatments for seasonal or chronic allergies

General ailments

Help with headaches and migraines, fever, stomach issues, and nausea.

Sexual health & contraception

Consultations regarding contraceptives, erectile problems, and general sexual health advice

Muscle & joint pain

Management of back pain and other musculoskeletal concerns, including advice on exercises or specialist referrals

It’s important to note that Virtual GPs are not suitable for medical emergencies. If you suspect you need urgent care, contact emergency services immediately.

How do you get a prescription from a Virtual GP?

If a doctor decides you need medication, they will issue an online prescription. You can typically nominate your chosen pharmacy to pick it up from, whether that’s close to your place of work or home.

For private or employer-funded appointments, you will receive a 13-digit redemption code in your in-app inbox. Simply show this code and your ID to the pharmacist to collect your presciption.

While most Virtual GPs can help with most acute medications and emergency short-term supplies of repeat prescriptions, they typically do not prescribe controlled drugs (e.g. gabapentin).

HA | Wisdom Wellbeing’s Virtual GP – powered by Livi

All Wisdom Super Care customers can benefit from our Virtual GP service. Powered by Livi, they are a trusted provider by the NHS and many other organisations for their quality care and fast response times.

Livi can support with:

• Booking and managing appointments

• Prescription requests

• Fit notes

• Private referrals

• Discharge summaries (shared to NHS GP subject to consent)

• Self-management advice and much more

Want to benefit from our Virtual GP and a whole host of other EAP benefits? Contact us now to demo the UK and Ireland’s leading wellbeing programme.