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COVID-19 Health Assured CEO Update
Health Assured wish to keep you regularly updated with our response to COVID-19 as part of our Business Continuity Plan (BCP). We are actively monitoring the situation and its ongoing impact across the UK and Ireland. Our thoughts are with all those that have been affected by COVID-19 and we wish to assure you that our focus remains–to support the health and wellbeing of our clients, their people and our team members.
Due to the sensitive nature of our core service, we already have a provision to deal with sudden increases in demand and business continuity. We have made extensive preparations across our business to manage resilience and maintain service delivery to our clients through this period of extended uncertainty. This includes assessing the helpline demand, following Government guidance and understanding the potential impact of any disruption to our core service delivery–all of which will inform our business continuity planning.
Preparation and planning
Our BCP is built on a robust approach to risk management, scenario planning and stress-testing our operational capabilities. Our business continuity planning team are meeting daily to assess the levels of risk and have been making preparations for any potential significant transmission of COVID-19 in the UK and Ireland.
Health Assured’s commitment to you and your people
We fully understand that the threat posed by COVID-19 may cause anxiety amongst your people and their loved ones. We also recognise the potential for mental and physical impact on your people when deploying your own plans, managing an evolving risk and dealing with absence across the organisation.
We are committed to our helpline delivery, ensuring that the service will remain available and you’ll continue to receive confidential guidance and support, 24/7.
Your dedicated relationship manager and our client services team are here to provide you with any assistance needed to support your people along with regular newsfeed updates on our app.
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