About Health Assured

Health Assured is the UK and Ireland's most trusted independent health and wellbeing provider, making a positive difference to over 12 million lives.

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Award-winning EAP support from Health Assured

We offer a comprehensive employee assistance program (EAP), providing clinical expertise and 24/7 support services to:

Employers of all sizes in the public, private and non-profit sectors
Individual users, employees and their family members - worldwide
Business partners, intermediaries and affiliates
Associations and memberships
Student assistance programmes
Global capability - presence in more than 160 countries with local resources and global consistency

Award-winning EAP support from Health Assured thumbnail

Our goal is 100% engagement

We aim high, and we achieve it. Our goal is 100% engagement and we want everyone in your care to use our service. We’re your healthy advantage. Public, private and non-profit businesses have relied on our clinical expertise year after year to keep their people on-track. Employers, employees and business partners get:

A 24/7, 365 helpline, with calls answered by experienced in-house counsellors, legal and financial specialists
Our Wisdom app and online personalised wellbeing content, including videos, webinars, mini health checks and health coaching
Reporting analytics, management information and organisational benchmarking
Specialist telephone and onsite critical incident and trauma support

Award-winning EAP provider

Our high-quality structured counselling comes as a fully-integrated package, without restriction or limitation. And we never use answerphones, divert your calls or use external triage services—your calls are always answered locally in the UK.Health Assured services are primarily accessed via telephone or live chat, which facilitates access for the majority of individuals, including those with visual or hearing impairment.

Health Assured will also endeavour to make further adjustments where possible for clients whose impairments are not accommodated by these methods of access alone. For example, through the use of sign language interpreters if appropriate.

Quick access to our counselling can reduce workplace stress by as much as 19%. And it can boost return-to-work rates by as much as 23%. That’s an amazing return on investment—your people will be healthier, happier and more productive with our help.

Award-winning innovations

The pressures of modern life don't dissolve once the working day is over, so we constantly innovate to make our wellbeing services as accessible as possible.

Free Wisdom app: users can access our resources anywhere, any time
Online portal: instant health and wellbeing support available on your desktop
24-hour telephone helpline: we use qualified advisors in-house, so we're available all day, every day
Structured counselling over the phone, via live chat, email, or in person: we have access to a global network of over 2,500 counsellors, trainers and critical incident responders
More services: get critical incident and trauma support, occupational health services, financial information and more

Professional Services Wellbeing for Employees

How Health Assured benefits you

We at Health Assured work in partnership with our clients to deliver a holistic approach to wellbeing.

As an individual, you get the tools to live a happier and healthier life, while employers and business partners see a more committed workforce, fewer absences, a greater output and a higher return on investment.

Supporting organisations for over 15 years

As trusted wellbeing advisors and specialists, our values underpin why we're market leaders:

We CARE

We are a people business. Our passion, commitment and dedication comes from our genuine care to help others build great organisations.

We TAKE ACTION

The market moves quickly and so do we. Accountable, agile and adaptable - our professional excellence stems from being action-oriented and offering value at every interaction.

We INNOVATE

Putting the clients first, we purposefully innovate. We listen understand and turn data into insight to offer meaningful services and systems to our clients.

We INFORM

We ensure peace of mind. With our expertise and years as specialists, we're different because we never rest. Our ambition to be the best drives us forward.

We DO THE RIGHT THING

Integrity is at our core. We always act in the best interest of our clients, communities and each other. We work collaboratively as a team putting others first. We keep our promises and treat everyone with the respect they deserve. That's what earns trust.

Accreditations and memberships

We are proud of our memberships and accreditations, which position Health Assured as the UK's premier provider of an EAP and wider wellbeing support service.

Employee Assistance Professionals Association (EAPA)
Employee Assistance European Forum (EAEF)
The National Suicide Prevention Alliance (NSPA)
Mental Health At Work
Cyber Essentials Plus Certification
Investors In People Accreditation
Employers Initiative on domestic abuse
Armed Forces Covenant signatory

“We are committed to increasing accessibility to all of our services, and regularly review our strategies to do so. As we’re committed to inclusivity, equality and diversity we’re also Stonewall Diversity Champions, a Disability Confident: Committed Employer, and a Mindful Employer.“

Discover how an EAP can help your organisation

An Employee Assistance Programme (EAP) is designed to help your staff deal with personal problems which may affect their work performance. To find out more please feel free to contact us directly 0800 206 2552 or request a callback below.

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Backed By Brands That Trust Us

Welsh Ambulance NHS Service Trust has used Health Assured as it’s EAP for the past 2 years and the service has been extremely well received by our staff. We were given support from day 1 with communications, leaflets, manager guides to promote the service which has been very helpful.

Ceri Bryant |Occupational Health and Wellbeing Service Manager