Customer Success Story

Empower Youth Zones

“After three years with HA | Wisdom Wellbeing we have recently upgraded to the peak performance package to deepen our commitment to our staff and volunteers."

Patti Holmes, Deputy Chief Executive

Introduction

The charity sector is one of the most rewarding and gratifying industries to operate in. It can also be one of the most emotionally strenuous and draining industries. Empower Youth Zones are a local Manchester based charity who aid young people between the ages of 8 to 19 and up to 25 for those who need prolonged support due to additional needs or disabilities. Deputy Chief Executive, Patti Holmes tells of how partnering with HA | Wisdom Wellbeing and utilising the Employee Assistance Programme has been invaluable to supporting their people.

Why they needed wellbeing support

Patti and the people at Empower Youth Zones understand better than anyone the challenges that an organisation faces when the wellbeing of their people isn’t cared for. Operating in a sector that specialises in the wellbeing of others, the team at Empower needed to ensure their people’s wellbeing was at the required levels to carry out their roles.

Because of how sensitive the nature of their industry is and how reliant others are upon them, Patti’s people need a reliable, round the clock wellbeing solution and support network.

Quotes from Empower Youth Zone

“We are nothing without our people and if our people are not physically mentally strong then we are not able to deliver the services that we are here to provide to thousands of young people”*

Patti Holmes, Deputy Chief Executive

“What we found most effective with the service that Health Assured offer is the self-referral which helps to remove barriers for our staff and volunteers in accessing the support that they need”*

Patti Holmes, Deputy Chief Executive

How HA | Wisdom Wellbeing provided support

With the understanding that the wellbeing of their people is symbiotic with the wellbeing of those they support, Empower were reliant upon the self-sufficient, confidential referral service, ensuring their people could access expert counselling at a time most convenient to them.

By using our EAP, the people at Empower Youth Zones have been able to realise their full potential and provide the best possible service and support to those they care for as well as care for themselves as best they can.

Whatever support the team at Empower needs, we have been there to provide. It is because of our expert, unwavering support that Patti and the leadership teams decided to upgrade to PEAK Performance, to ensure the highest level of support with the widest range of services for their people.

Quotes from Empower Youth Zone

“If in doubt have a conversation with the team you will not regret becoming a member of the HA | Wisdom Wellbeing programme”

Empower Youth Zones

“HA | Wisdom Wellbeing has had a hugely positive impact on our charity. Knowing there is always someone to turn to whether it be for counselling advice or just a listening ear has really strengthened our culture of care. It's helped us not only retain committed staff but demonstrate to them that their wellbeing really matters to us”

Patti Homes, Deputy Chief Executive