Customer Success Story
West Brom Building Society
“For us, the face-to-face counselling is where we've seen huge benefit… Many of our colleagues have reported on how much this has helped them to face and deal with personal challenges”
Claire Riley, Head of HR Operations
Introduction
The West Bromwich Building Society is a historic building association that has been supporting its clients for over 175 years.
It is the 8th largest building society in the UK, with approximately 740 employees across 34 locations in their home of the West Midlands and beyond.
Head of HR Operations, Claire Riley explains how they recognise the value of supporting the mental wellbeing of their people as finding a support network that reflects the values of the organisation.
Why they needed wellbeing support
The West Bromwich Building Society are committed to maintaining their core values of ensuring financial success and security for their members. This includes the people within their workforce. It is for this very reason that they work towards building and maintaining an environment that is focused on community, learning and development.
To cultivate the environment that powers and their organisation whilst remaining true to their core values, the team understood the value of their people’s health and wellbeing.
With so many people within the organisation, they recognised the need for additional expert support.
Quotes from West Brom Building Society
“We spend such a large chunk of our lives at work, and we recognise that everyone has their own stuff going on and the importance of providing a safe space for them to deal with the many challenges that life can bring our way”
Claire Riley, Head of HR Operations
“We also recognise the importance of our EAP as a confidential benefit available to help our people to deal with personal and professional problems … We've received really positive feedback on the unlimited 24/7 helpline”
Claire Riley, Head of HR Operations
How HA | Wisdom Wellbeing provided support
With qualified Mental Health First Aiders already within the organisation, they had begun working on managing people’s mental wellbeing, but also recognised the value that professional, confidential counselling from the UK’s only nationally BACP accredited EAP provider.
With the extensive wellbeing support provided by HA | Wisdom Wellbeing’s Employee Assistance Programme, with face-to-face counselling along with all the resources available on the Wisdom App, Claire noted how many of her people reported how the service has helped them with wellbeing challenges they may be facing.
Quotes from West Brom Building Society
“For us, the face-to-face counselling is where we've seen huge benefit… Many of our colleagues have reported on how much this has helped them to face and deal with personal challenges”
Claire Riley, Head of HR Operations
“On a personal level I can also vouch for this as it's a service that I've used myself and I've found invaluable”
Claire Riley, Head of HR Operations
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