How Employee Counselling can be Advantageous

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Health Assured team

16 March 2018

Employee counselling is advantageous in many ways, whether it be support given over the telephone or face-to-face. Giving staff the ability to talk to trained professionals about any struggles that they may be facing in the workplace or in their personal lives, can support them when they need it most. If an employee feels as though they have no other place to turn, then workplace counselling can be a lifeline at a difficult time. Offering counselling to employees will also show that they are valued as individuals and helps to work towards a more harmonious working environment. In our experience, we know that employees differ in the type of therapy required to suit their needs, and this is where we can help. We offer a range of different services to ensure that any issue which may affect an employee’s wellbeing is covered. If you are interested in finding out what support services we offer, and the benefits of these services, then read on:

Group therapy

  In some situations, where an event may affect more than one employee, it is possible to arrange group counselling to minimise the potential of further issues developing. Group therapy can be extremely beneficial as it gives individuals the opportunity to hear others’ experiences with similar problems. This allows different coping mechanisms to be shared between the group and serve as a reminder to each member that they are not alone. This type of counselling occurs in relation to a critical incident and is advantageous as it ensures that no one is without support.


These intimate counselling sessions can help to offer a little extra support to staff who may need it in extremely sensitive situations. Face-to-face counselling has the benefit of the trained professional being able to develop a deeper relationship with an individual. It will also allow the counsellor to pick up on every detail of the situation, including signs indicated through body language.

Telephone counselling

This type of support is beneficial to employees who may prefer to get help while in a familiar setting, such as the comfort of their own home. It also offers more flexibility, as the sessions can be scheduled at an agreed time and do not require travel from either party. As well as this, our telephone helpline is accessible 24/7, meaning that an individual is never left without the support that they need.  

Secure online chat and email counselling

  These services are available for those who may feel apprehensive about discussing their problems with another person. This type of support is often used as a method to give an individual more confidence by familiarising them with counselling and can eventually lead into a more personalised approach.

Critical Incident Stress Management

Each method of counselling can be used to help employees after a critical incident occurs, including 24/7 telephone helpline access and on-site support. Alongside these different types of therapy, our CISM support also offers a Crisis Management Plan (CMP) and debriefing service which can be tailored to a given situation. These plans will be formed and delivered by our specialised teams of CISM responders to ensure each person involved has the care and support that they need.   As you can see, we offer a range of support sessions, which are delivered by our qualified councillors in a format which best suits the employee. This means that regardless of the circumstances that an individual may be facing, they never need to tackle them alone. If you would like to learn more about our employee counselling sessions and how to improve the corporate wellness in your business, get in touch with us today.

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