Are retail workplaces improving for people living with mental health issues?

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Health Assured team

02 March 2017

New research has found that only three per cent of senior decision makers in retail feel they are given enough support to assist employees living with mental health issues.   The YouGov study, commissioned by job search platform Totaljobs, surveyed senior business decision makers in the retail industry to find out their opinions on mental health in the workplace.   Thirty-two per cent of decision makers are aware of employees living with a mental health issue, with 20 per cent aware of employees who left their job because of their mental health.   Despite high numbers of staff living with mental health issues, only 21 per cent of the decision makers surveyed believe their employees feel comfortable speaking about it with them.   A further 11 per cent say there is a greater workplace stigma towards mental health conditions than physical ones.   With more employers now offering health and wellbeing services to their staff, of those surveyed, the most prevalent service was flexible working hours (39 per cent), followed by encouragement of regular breaks (28 per cent) and counselling (21 per cent).   Excerpt from the Retail Gazette, read the full article here.   Health Assured supporting work related stress Presenting issues related to ‘Work’ account for around 11% of contacts into the service and this is one of the Top 5 reasons that individuals seek support.   Our counsellors have vast experience in supporting individuals who are experiencing difficulties in the workplace and recognise the impacts that work-related stress can have in other areas of an individual’s personal life, as well as how personal aspects of an individual’s life can impact upon their work-life.   We have demonstrable experience in supporting individuals experiencing presenting issues related to ‘Work’. Across our portfolio of clients, we see the following positive impacts of our counselling support for such presenting issues:
  • 55% reduction in levels of anxiety.
  • 63% reduction in depression levels.
  • 34% reduction in those out of work at the end of therapy.
  In order to monitor the effectiveness of our clinical services, we use PHQ-9, GAD-7 and Workplace Outcomes Suite clinical outcome measures at the start and end of structured counselling support.  
  • PHQ-9 – self-reported screening tool used to diagnose, measure, and monitor the severity of depression.
  • GAD-7 – self-reported questionnaire for screening of generalised anxiety disorders (GAD).
  • Workplace Outcomes Suite (WOS-5) - measures and monitors absenteeism, presenteeism, work engagement, work distress and life satisfaction.
  These measures are designed around modern workplace counselling standards, delivering measurable impact for individuals and return on investment for organisations.

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