Health Assured Partnership Programme

We’re proud to be working with over 500 intermediaries, and brokers of all sizes and industries.

Bringing mental health and wellbeing to your customers

Health Assured is the UK and Ireland's largest independent and award-winning AP provider, supporting over 13 million lives across all sectors.

Our UKI-based service centres operate 24/7/365 with a network of over 2,000 UK counsellors & 200 ROI counsellors.

Enquire about partnerships 

Why join our Partner Programme?

• Industry expert advice from our consultants

• Unrivalled commission structure

• Fixed rates for your clients for 36 or 60 months

• Dedicated point of contact

• Auto-enrolment into our partnership accreditation programme

• Improved retention rates within your client base due to our stellar service


How we support you

• On-going sales support to maximise your return and client win rate

• Dedicated point of contact for consulting training and support

Our marketing support includes:

• Email templates

• Blog content

• Social media imagery and video assets

• Side by side product demos tailored to you clients needs

Partnership feedback 

Lucy Hutton - Head of Partnerships Fusion Education People Solutions

Client and partner of Health Assured

About Health Assured

• UK and Ireland’s largest independent and award-winning AP provider

• Support 13 million+ lives across all sectors

• Support 71,000+ organisations

• Only AP provider to be BACP accredited at organisational level

• UKI-based service centres operate 24/7/365 for all calls

• In-house legal team

• Network of over 2,000 UK counsellors & 200 ROI counsellors

• Innovative technological development e.g. Wisdom app, live chat, video calling, AI knowledge base

• No voicemail, no AI-answering

• External clinical supervisory board

Awards, Accreditations, & Memberships

• Feefo Platinum Trusted Service 3 years in a row and Gold Trusted Service 2019 & 2020

• Trusted public sector provider for CCS, NHS SBS and YPO frameworks

• Best provider of Workplace Wellbeing Services at the Health Insurance Awards four years in a row

• Gold standard confidential helpline support

• Part of the National Suicide Prevention Alliance

• SEQOHS accredited – recognising our OH clinical standards are meeting the highest possible standards.

• Investors In People – silver award

• Top 100 companies to work for – The Sunday Times


Our service level agreements

All helpline calls to answered within 20 seconds 

Target 95% 

✅ Actual 98%

Call abandonment rate

Target <2%

✅ Actual 0.3%

Initial call-backs to take place within 4 hours

Target 95%

✅ Actual 97.3%

All counselling cases to be matched to a counsellor within 2 working days 

Target 90%

✅ Actual 96%

First session to be offered within a further 3 working days of being matched to a counsellor

Target 90%

✅ Actual 98%

Face-to-face counselling appointments to be offered within 30 minutes drive or 10 miles of an employee's place of work or home

Target 90%

✅ Actual 100%

All urgent / red flag cases will have first counselling session offered within 24 hours of first contact (if deemed clinically appropriate and necessary)

Target 100%

✅ Actual 100%

Duration of counselling session

50 minutes per session + 10 minutes for counsellor's notetaking


We’re always looking to expand and build connections with new and existing intermediaries, helping them to support their clients with all their wellbeing needs. So if you’d like to become a partner with Health Assured, simply contact us via 0161 836 9832 or [email protected].

Our services generate:

-45% reduction in mental health-related sickness and absence

+18% improvement in staff turnover

+8% boost in staff productivity

-30% drop in costs and expenses

What else can we provide for your clients?

Alongside our EAP, we also offer a range of additional services available to your clients:

  • International Employee Assistance Programme
  • Student Assistance Programme
  • Training sessions and workshops
  • Critical Incident Stress Management (CISM)
  • Mental Health First Aid courses

Occupational health partners

We have a wealth of experience with a large number of Occupational Health providers which has helped us develop highly effective case referral pathways. We can deliver exceptional professional mental health services and counselling support. Health Assured’s short-term goal-oriented counselling model is ideally matched to organisational requirements and our professionals aim to address and resolve every employee problem.

Our teams are experienced in working with Occupational Health providers to build trust with their clients and always deliver an exceptional service. If you’d like to partner with us and provide your clients with industry-leading wellbeing support and information, simply get in touch today via the details below.

How to partner with Health Assured

To find out more about our intermediary programme and how to partner with us then get in touch today and member of our team can talk you through the options available and explain the simple reseller process in more detail.

Contact the intermediaries team

Tel: 0161 836 9832 (9am till 5pm)

Email: [email protected]

Alternatively, you can request a call back at a time that suits you.

Request a Callback

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